Privacy Policy

Last updated: June 2026

This feedback form is operated by Krunchino, a brand of Silverspur ("we", "us", "our"). This policy explains what information we collect when you submit feedback, why we collect it, and the choices you have. We are committed to handling your information responsibly and in line with applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023.

What we collect

When you submit feedback, we may collect:

Feedback details — your ratings for our flavors, your favourite flavour, your suggestions or comments, and whether you would buy our product again.
Optional contact details — your name, phone number, and email address, only if you choose to provide them. These fields are optional and the form can be submitted without them.
Date and time of your submission.

Your personal details are optional

You are not required to enter your name, phone number, or email address to submit feedback. You can leave all of these blank and still send us your ratings and suggestions. We ask for them only so we can follow up with you if you would like us to — for example, to respond to a suggestion or resolve a concern.

Why we collect it

We use the information you provide solely to understand customer preferences and improve our products and packaging. If you provide contact details, we may use them to follow up regarding your feedback. We do not use your information for any unrelated purpose.

How we store and protect it

Your feedback is stored securely in our database and is accessible only to authorised members of our team through a password-protected admin area. We take reasonable measures to protect your information against unauthorised access.

Sharing your information

We do not sell your personal information. We do not share it with third parties for marketing purposes. Your information is used only by Silverspur for the purposes described above.

How long we keep it

We retain feedback for as long as it is useful for improving our products. You may request that we delete your information at any time (see below).

Your rights

You have the right to request access to the personal information we hold about you, to ask us to correct it, or to ask us to delete it. To make any such request, please contact us using the details below, and we will respond within a reasonable time.

Contact us

If you have any questions about this policy, or wish to access or delete your information, please email us at info@silverspur.in.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.